Eisen Corporation respects your privacy. This policy explains how we collect, use, and protect personal information when you use our website, inquiry forms, and export services.
Information we collect
We may collect your name, email address, phone number, company details, shipping destination, and messages you submit through our contact or inquiry forms.
When you request auction sourcing or export support, we may also collect vehicle preferences, budget range, destination port, and documentation required for customs clearance.
We also collect technical data such as browser type, device information, IP address, and pages visited to improve site performance and security.
How we use your information
- Respond to vehicle, auction, and export inquiries
- Provide quotes, documentation, and logistics coordination
- Process dealer accounts and wholesale sourcing requests
- Improve our website, services, and customer support
- Send service-related updates where you have requested contact
Sharing & disclosure
We do not sell your personal data. We may share information with trusted logistics partners, payment processors, inspection providers, or authorities when required to complete an export transaction or comply with law.
All third-party partners are expected to handle data securely and only for the purposes necessary to deliver the services you requested.
Cookies & analytics
Our website may use cookies and similar technologies to remember language and currency preferences, maintain session security, and understand how visitors use our pages.
You can control cookies through your browser settings. Disabling cookies may affect certain site features such as language or currency selection.
Data retention & security
We retain information only as long as needed for business, legal, or regulatory purposes, including export documentation and transaction records.
We apply reasonable technical and organizational measures to protect data against unauthorized access, loss, or misuse.
International transfers
As an export business serving clients worldwide, your information may be processed in Japan or other countries where our partners operate. We take steps to ensure appropriate safeguards are in place.
Your rights
Depending on your location, you may request access, correction, or deletion of your personal data, or object to certain processing activities.
To submit a request, contact us using the details below. We will respond within a reasonable timeframe.
Updates to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the revised policy.
Contact
For privacy-related questions, please contact us using the details below.
Eisen Inc.
3-22-32 Tanaka, Matsubushi Machi
Kitakatsushika Gun, Saitama Prefecture 343-0117, Japan